MS Engineer

Job Purpose
The Managed Services Engineer is responsible for providing operational and technical support for our clients by maintaining, troubleshooting, and enhancing cloud infrastructure and applications. They will be responsible for managing, supporting, and resolving level 2 incidents and requests within the cloud environment.

Job Description

Bespineers Conduct

• Adhere to company policies and procedures, as well as applicable laws and regulations.
• Handle conflicts in a professional and constructive manner.
• Aim for high-quality work and continuously look for ways to improve.
• Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.
• Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals.
• Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.

Operations Excellence

• Oversee the daily operation of our clients' cloud environments, ensuring performance, security, and availability.
• Identify, diagnose, and resolve technical issues relating to cloud services including compute, storage, databases, networking, and security.
• Collaborate with other Tier 2 engineers to maintain consistency and operability across multiple environments.
• Perform routine audits of systems for the purpose of preventative maintenance of operational systems and reporting on the health of systems.
• Assist in the design and implementation of new cloud infrastructure and provide recommendations for enhancements to existing architectures.
• Contribute to the development of automation scripts and tools to manage and monitor cloud services.
• Collaborate with other technical teams and departments to ensure client needs are met and that incidents and requests are resolved in a timely manner.
• Coordinate with the delivery team on new projects handover.
• Participate in an on-call rotation for incident resolution outside business hours.
• Provide assistance and coach MS Associates as an escalation point and drive outage bridges to resolution.
• Document and communicate network event status using established systems and business practices.
• Provide timely escalations/notifications as required by procedure and avoid repeated outages on customers' workloads.
• Provide a service-oriented environment focused on problem prediction, detection, and resolution.
• Identify opportunities for improvements to the current processes and propose changes that can increase efficiency and reduce costs.
• Drive root cause analysis efforts across multiple infrastructure layers (OS / Network / App).

Threat Response

• Monitor the network/systems, document network events and take corrective action in response to alerts.
• Troubleshoot alerts to resolve on priority, event and incident management within SLA and ensure ticket closure with correct RFO.
• Ensure the managed services operations comply with relevant standards, policies, and regulations. This might involve conducting regular audits and making necessary adjustments to maintain compliance.

Job Specification

Education

• Bachelor's Degree in Computer Science, IT, Electrical Engineering or any related field.

Professional Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104) (Must)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (Preferred)
• Microsoft Certified: DevOps Engineer Expert (AZ-400) (Preferred)
• EC CSA Certified SOC Analyst (Preferred)
• SIEM technology Certifications (Preferred)

Knowledge

• Operating Systems: Linux or Unix / Windows
• Scripting Languages: PowerShell, Python, SQL
• Infrastructure: Understand interpreting system and application logs; cloud and network security
• Security: Ability to identify attack activities such as man in the middle, sniffing, DoS, DDoS, etc.

Must-haves

• Azure Expertise: Proven hands-on experience with Azure administration, including:
• Compute: Virtual Machines, Virtual Machine Scale Sets, Azure Functions, App Service
• Networking: Virtual Networks, VPN Gateways, ExpressRoute, Load Balancers, NSGs, Azure Application Gateway, CDN, and Front Door
• Storage: Blob Storage, Azure Files, Azure Disks, Queues, Tables
• Databases: Azure SQL Database, Cosmos DB, MySQL, PostgreSQL
• Monitoring and Logging: Azure Monitor, Log Analytics, Application Insights
• AKS Fundamentals: Basic understanding of Azure Kubernetes Service (AKS), including deployment, management, and scaling of containerized applications.
• Cost Management: Familiarity with Azure cost management tools and techniques, including cost analysis, optimization, and budgeting.
• Certifications:
• Microsoft Certified: Azure Administrator Associate (AZ-104)

Preferred

• DevOps: Experience with Azure DevOps, CI/CD pipelines, and infrastructure-as-code tools (e.g., Terraform, ARM templates).
• Scripting: Proficiency in PowerShell or other scripting languages for automating Azure tasks.
• Security: Knowledge of security best practices and frameworks (e.g., NIST, CIS) in the context of Azure.
• Certifications:
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: DevOps Engineer Expert (AZ-400)