Sales Account Manager

Roles and responsibilities

The security & surveillance sales account manager is responsible for driving sales growth of security & surveillance products and solutions in the hospitality, education, government, and retail sectors. The role involves understanding client needs, overseeing the sales cycle, and ensuring client satisfaction. Additionally, the sales account manager identifies new business opportunities and retains customer loyalty. The goal is to exceed sales targets and contribute to the company's growth in the security & surveillance industry.

The Sales Account Manager – Security & Surveillance solutions operates in a competitive and fast-evolving enterprise technology market, where understanding client needs and providing tailored Security & Surveillance solutions is essential for success. This role is integral to driving the expansion of Al-Futtaim Technologies' security & surveillance services across key sectors such as Hospitality, Retail, Education & Government.

Operating in Abu Dhabi, the Sales Account Manager is responsible for identifying business opportunities, nurturing client relationships, and ensuring that solutions align with both client requirements and company profitability goals. This role involves close collaboration with technical, marketing, and finance teams to deliver end-to-end solutions while ensuring client satisfaction. The sales account manager must also ensure alignment with the company’s financial objectives, integrating sales efforts with organizational strategies.

The Sales Account Manager plays a crucial role in the growth of the business, balancing new client acquisition, existing client retention, and operational efficiency in the delivery of high-quality Security products and services.

What you will do:

• Lead Generation and Customer Acquisition: Continuously identify and qualify high-value leads for ICT products and services, targeting key enterprise accounts. Maintain a minimum of [number] qualified leads per quarter, contributing directly to the sales pipeline and ensuring consistent business growth.
• Relationship Management: Develop and manage strategic relationships with high-value clients across sectors like telecom, government, and retail. Regularly engage with clients to review solutions, ensuring a minimum customer retention rate of 85% and consistently high customer satisfaction scores.
• Solution Tailoring and Presentation: Assess client requirements and demonstrate how our ICT products and services provide valuable solutions, clearly articulating their features, benefits, and competitive advantages.
• Proposal and Contract Management: Efficiently prepare and deliver proposals, quotes, and contracts. Skillfully negotiate terms to close deals while ensuring alignment with client expectations and company standards.
• Sales Execution and Follow-Up: Actively follow up with clients to close sales promptly and manage the timely delivery and installation of ICT products and services.
• Customer Support and Issue Resolution: Provide comprehensive after-sales support, promptly addressing client issues or complaints to ensure satisfaction and service excellence.
• Performance Monitoring and Reporting: Regularly track and report sales metrics, including lead conversion, customer acquisition costs, and account profitability, with a focus on refining sales strategies to meet quarterly and annual sales targets.
• Collaboration and Coordination: Work closely with procurement, marketing, and finance internal teams to enhance sales operations and achieve seamless execution.
• Professional Development and Industry Engagement: Maintain a competitive edge and stay abreast of the latest developments and innovations in the ICT industry by participating in relevant events and training.

Desired candidate profile

Required skills to be successful:

• Relationship-building.
• Solution selling.
• Communication.
• Leadership.
• Customer engagement.

What Equips you for the role:

• Bachelor's degree in computer science, engineering, business, or related field.
• Minimum of two years’ experience in sales of security and surveillance products and solutions.

Job-Specific Skills:

• Proven experience as a Security sales account manager or in a similar role in the Security industry (Hospitality, Retail, Education & Government).
• Arabic is a plus.
• Strong knowledge of Security products and services, such as hardware, software, cloud, network, & VMS.
• Excellent communication, presentation, and negotiation skills.
• Ability to build rapport and trust with clients and influence their decision-making.
• Customer-oriented, with a passion for delivering high-quality solutions and service.
• Self-motivated, with a results-driven and problem-solving attitude.
• Team player with good collaboration and coordination skills.
• Proficient in Microsoft Office, CRM software, and other relevant tools.
• Willingness to travel and work flexible hours.