Customer Service Specialist - HORECA

Who are we

Casinetto has been a leading B2B foodservice distributor in the UAE since 2010 offering a carefully curated selection of the best quality and most authentic handpicked food products, from mid-range to gourmet.

In 2019 we launched our B2C e-grocery with the mission to transform UAE's culinary scene.

Because everyone should be able to enjoy the rich, fresh flavours of European produce. Sourced direct from farmers and artisans and delivered to your door.

We are a local business that works and supports more than 300 Italian and European farmers, bakers, and manufacturers to grow together while providing more than 2,000+ products to our customers as we know the importance of sustainable agriculture and fresh local produce. We work with master craftsmen and women to bring to you only the best. It is an honest philosophy, Buy the Best, from the Best, to serve the Best. Remember, what you eat matters, and where it comes from matters more.

Since the beginning Casinetto has grown very quickly, year on year, and now extends to employing 100+ loyal staff. By introducing only the best people with a passion for excellence our gradual but consistent growth has enabled Casinetto to take great care in looking after every customer's needs and requirements - no matter how extreme!

About your role

The Customer Service Executive is dedicated to providing exceptional service by ensuring that client orders are accurately captured and processed. This role emphasizes customer satisfaction through effective communication, timely resolution of inquiries, and professional handling of order management tasks. The ideal candidate will thrive in a customer-focused environment, ensuring a seamless experience at every touch point.

What you need to excel

• Minimum 2 years of experience in customer service, order management, or a related role within HORECA and F&B industries.
• Experience with Salesforce or SAP is a strong advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Fluency in English
• Bachelor's degree