Global Digital junior project manager - stage

Responsibilities

IT Governance & Compliance

• Facilitate the on-going development of the IT compliance framework including establishment and review of processes and supporting documentation.
• Establish and conduct periodical IT governance review.
• Facilitate Audit process by External Auditors, review audit issues and definition of remediation actions.
• Implement and monitor all IT standards, guidelines and ensure Readiness of Disaster Recovery process.
• Facilitate the on-going development of a best practice IT risk management framework.
• Review IT strategic plan, ensure IT initiatives align with business.
• Establish and monitor IT performance, develop IT performance tool and execute corrective action where necessary.

IT Asset & Infrastructure Management

• Assume responsibility for hardware and software throughout the organization.
• Overseeing implementation of upgrades, projects and new technologies.
• Lead the development, implementation and maintenance of virtualized server environment.
• Establish and maintain asset monitoring tools.
• Software license requirements and compliance.
• Directs the activities of department staff, coordinates with vendors involved in providing hardware and software maintenance activities.
• Conducts analysis and preparation of financial budgets.
• Responsible for the integrity of the network infrastructure.

Technical Management

• Solutions research, design and development, reduce cost & increase IT service level.
• Project and Programme Management & Executions.
• Establish and monitor Preventive Maintenance Schedule Execution.
• Overseeing PABX maintenance and availability.
• Lead IT threat management and monitoring.
• Manage DNS (Domain Name System) management and availability.
• Directs the use of equipment for capacity planning, maintenance and diagnostic purposes.

Application Management

• Define and maintain architecture principles and standards for application development, based on the company’s business requirements.
• Set Direction for database management and performance monitoring.
• Review functional and technical designs.
• Solution research & lead in-house reports development (e.g. Keypoint, CRM, Wiz, Excel formulation, etc).
• Communicate system architecture to technical and business audiences.
• Collaboration with other Head of Department / Manager to formalize:

• a) Business requirement on information.
• b) Business Process Automation requirement.
• Collaboration with solution provider to achieve organization's requirement, translate business requirement into technology. Set proper Service Level Target for vendor support.
• Provide tools for managing applications, data, and applications systems performance.
• Guide and lead in-house initiative for application / reports development.

IT Support & Relationship Management

• Monitors problem management database (ITHelpdesk) and follows up with assigned personnel to ensure timely resolution of problems.
• Provide tool for ticketing monitoring.
• Maintains a central source of information enabling support team to recover outages with minimal disruption to expected service levels.
• Measure support performance and internal customer satisfaction.

IT Security Management

• Leads or commissions the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines.
• Leads or commissions information security risk assessments and controls selection activities.
• Review and approve access matrix.
• Review antivirus monitoring activities.
• Establish and manage firewall rule, ensure protection from malicious attack.

Requirements

• Minimum 9 Years in IT field and minimum 3 years in IT Management role.
• Degree in Computer Science / IT or equivalent.
• Knowledge in IT Management Standard i.e. ITIL, COBIT.
• Critical reasoning skills, Decision making skills.
• Negotiation skills.
• Project Management Skills.
• Knowledge in:
• IT Control Standards and best practice e.g. COBIT, ITIL.
• IT Process Improvement.
• Disaster Recovery and Business Continuity.
• IT Service Management.
• IT Risk Management.
• Microsoft SQL Server.
• MySQL.
• System development lifecycle (SDLC) (new system development or system changes).
• Linux.
• Local Area Networks (LANs) and Wide Area Networks (WANs).
• Microsoft Licensing Programme and Compliance.
• Network Monitoring.
• Kaspersky antiVirus.
• AntiVirus Monitoring Console.
• Firewall rule and log review.
• IT Security Standards.
• Server Hardening.