Manager I, Quality Control

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

POSITION OVERVIEW.

The Quality Manager reports directly to the Facility Manager with a strong dotted line to the Quality Manager EIMEA and has primary responsibility for quality control and quality assurance.

NUMBER OF EMPLOYEES SUPERVISED: 1-5

PRIMARY DUTIES

ENSURE THAT ALL EMPLOYEES ARE WORKING TO COMPLY WITH ALL H.B.FULLER POLICIES
ENSURING COMPLIANCES WITH APPROPRIATE LAWS AND REGULATIONS

COORDINATES THE ACTIVITY OF THE QUALITY CONTROL LAB

• Ensure the quality team is sufficiently qualified and trained.
• Ensure all customer requirements are met (In specification, COA requirements, etc.).
• Coordinate with R&D in order to set a specification for new products & improve our process control continuously.

COORDINATES THE QUALITY MANAGEMENT SYSTEM + DRIVE CONTINUOUS IMPROVEMENT

• Responsible to monitor and coordinate Quality related activities on a site level, ensuring quality and service levels targets are met, leading continuous improvement initiatives.
• Monitors Quality control activities from Incoming RM inspection to FG inspection including In process (If required).
• Responsible for Supplier evaluation.
• Drive productivity and process improvements in our manufacturing facility. Be the “go-to” expert for process manufacturing for site related technologies.
• Responsible for timely response/resolution to quality complaints, troubleshooting manufacturing problems and internal complaints/alerts.
• Lead Customer complaint / SFDC handling procedure for site, including root cause analysis, coordinating corrective/preventative actions for customer complaints, internal nonconformance’s and Q alerts, and also driving continuous improvement initiatives (SIP) on site in order to deliver year over year improvements in quality, productivity and yield.
• Lead new product introduction/scale-up and raw material acquisition, as well as product transfers from and to other sites.
• Responsible and trained in implementing customer specific processes/requirements such as P&G 19 Key element.
• Responsible to run Quality related training program to site operators.
• Responsible for leading Pest control activities of site.
• Structure the Quality System ensuring it is in line with the European guidelines and any external certifications (ISO 9001, ISO 14000 and TS 16949) or specific customer requirements in order to gain and maintain marketing edge.
• Support internal functions and communicate, train and implement quality initiatives.
• Promote and support the overall improvement of all processes and departments through internal quality system audits.
• Lead, coach and train an internal cross functional audit team.
• Ensure that the quality management system is followed consistently and support all functions to ensure the system is up to date and actual practice.
• Promote Quality Awareness.
• Communicate quality metrics internally by maintaining a quality board.
• Quality representative for both operations & sales within the facility.
• Coordinate the management review.
• Collaborate with the Quality Manager EIMEA.
• Submit reports, lowlights-highlights in a consistent and timely manner.
• Active participation in European quality projects.
• Support other facilities by sharing learnings and conducting internal audits in other facilities.

EMPLOYEES SUPERVISED

Number of direct reports: 5

BUDGETARY/FINANCIAL ACCOUNTABILITY

Remain within the budget of the particular cost center, if applicable.

Minimum Requirements

• Master’s degree in chemistry or Chemical Engineering equivalent.
• 8 to 10+ years’ experience in quality fields; EHS, regulatory would be beneficial.
• 3+ years’ experience in the adhesive, specialty chemical and/or pharmaceutical industry.
• Knowledge of adhesive manufacturing equipment.
• Demonstrated ability to evaluate and optimize manufacturing processes, including process design and development.
• Project management experience, including the demonstrated ability to manage multiple projects at one time.
• Has demonstrated success in the application of engineering skills to develop innovative solutions.
• LSS – minimum Green Belt preferred.
• Qualified Quality Auditor / Experience.
• Knowledge of ISO 9001, experience in ISO 14001, TS 16949, ISO 22000 would be beneficial.
• Excellent organization.
• Excellent written and verbal communication skills (English).
• Excellent computer skills: Word, Excel, PowerPoint, Access.
• Excellent people management skills.
• Apply innovative thinking, sound engineering principles and continuous improvement tools and methodologies, including LSS principles, to deliver step change results.