Job Purpose: To manage and grow large account portfolios and client relationships for the assigned portfolio in the CBG segment; improve service quality levels and supervise the subordinates’ day-to-day activities and client interactions to ensure that the objectives are constantly met, and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality.
Key Accountabilities:
Client and Market Analysis
Participate in the financial analysis conducted on clients and their respective industries/markets to identify potential opportunities and risks.
Client Relationship Management
Originate new business opportunities with target clients across banking products.
Develop Term Sheet, Information Memorandum, mandate letter, etc.
Examine & resolve credit, market and operational risk aspects of the transactions in collaboration with products and enablement units.
Pitch, review, negotiate and conclude deals.
Maintain the credit quality of the client's relationships within the Portfolio to an acceptable level set by the Bank’s management.
Achieve individual and team’s financial performance targets.
Identify & develop cross selling opportunities and increase the cross-sell ratio with key clients.
Ensure Account Plans are prepared and maintained for all key clients.
Ensure all clients’ files/documents are maintained.
Ensure all credit reviews are submitted on time and agreed conditions are met.
Maintain a satisfactory audit on the portfolio.
Learning & Development
Attend appropriate on-and off-the-job training programs.
Ensure that all internal processes for existing portfolio and NTBs are met in line with the Bank’s policies & procedures.
Adhere to process KPI’s and, ORM, BCP & Internal Audit requirements.
Day-to-Day Activities
Assist the Unit Head / Line Manager in the day-to-day administrative and transactional activities such as client calls, documentation follow up, updating pipeline, and any other activities in the unit/team to ensure continuity of work and the delivery of effective and high-quality outputs.
Manage and follow up on KYC and compliance requirements in order to ensure consistency with the Bank’s KYC and AML policies and regulatory requirements.
Policies, Systems, Processes & Procedures
Follow all relevant policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
MIS and Reports
Assist in the preparation of timely and accurate statements and reports to meet the unit’s requirements, policies, and standards.