Sales Supervisor

What you will do:

Excellent Customer Service

• Provide a high level of customer service at all times, both internal and external, by being aware of the product categories and assisting and advising customers professionally.

Operational Effectiveness

• Assist the Store Manager with day-to-day store operations, including opening and closing, duty management cover, and other security aspects. Run the department in the absence of the Department Manager if required.
• Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS. Deal with any customer issues arising at the POS to ensure smooth customer service is uninterrupted.
• Supervise the receiving and display of goods by the approved procedures when required to ensure products are available for customer purchase.
• Assist in other events such as stock takes and new store openings when required.

Store Compliance

• Assist with ensuring compliance with in-store procedures regarding pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

People Development

• Assist with training and ensure that Sales Assistants apply the “Brand Merchandising Principles” at all times, ensuring a corporate image is achieved and that the brand has the best possible looking stores in its product category.

Required Skills

Required Skills to be successful:

• Extensive experience in Sales, Marketing, and Operations, and working in the retail/brand management industry, specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning, and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

What equips you for the role:

Minimum Qualification and Knowledge:

Education: High School Diploma or equivalent

Minimum Experience: Minimum 2 years of Retail Sales experience, preferably in leading or supervising a team.

Job-Specific/Technical Skills required to complete the tasks:

• Good verbal communication skills
• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service