Guest Relations Manager

Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today’s world this is the best way for our clients to achieve sustainable growth.

We achieve this by breaking down the barriers that restrict talent and ideas, we call this Borderless Creativity.

This is why our teams work fluidly across 5 capabilities: Advertising, Experience, PR, Consulting, and Health. This allows us to operate and also innovate at the intersection of capabilities and talent. We believe impact and magic lie at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.

Our mission: We inspire brands and people to impact the world

How we do it: We innovate and operate at the intersection of people and capabilities

What we do: Borderless creativity

Today, Ogilvy is recognized as the world’s leading creative agency. We are also one of the most effective networks globally.

About Memac Ogilvy:

Memac Ogilvy is one of the leading creative networks in MENA with its flagship office in the UAE and a strong local footprint in the GCC and North Africa. It is part of the formidable worldwide WPP & Ogilvy network. It’s the only truly integrated comms network – with Consulting, Advertising- Brand & Content, PR, Experience & Health under 1 P&L and a single leadership. Memac Ogilvy is the most integrated modern creative and effective partner for client growth in MENA. We inspire brands and people to impact the world. We deliver on this by combining expert and new capabilities for modern marketing solutions, with solid project management expertise for agile and effective delivery as well as a thorough and passionate People agenda.

The agency is the most awarded Middle Eastern agency in Cannes as well as a big winner at the local award show Lynx. It has around 500 staff members.

What we're looking for:

Memac Ogilvy is seeking a highly skilled and experienced Talent Manager to join our team. This role is pivotal in driving the recruitment strategy and managing the entire talent acquisition process across our UAE offices. The Talent Manager will focus on recruiting for four business units: ABC, PR, Experience, and Health and Wellness. The successful candidate will be the first point of contact for all talent entering the business, ensuring a smooth and efficient recruitment process.

Key Responsibilities:

• Oversee the entire recruitment process for the UAE, ensuring the timely and effective hiring of top talent across ABC, PR, Experience, and Health and Wellness business units.
• Manage the Applicant Tracking System (ATS) - Greenhouse, ensuring accurate and up-to-date candidate records.
• Handle offer negotiations and approvals, ensuring competitive and attractive packages for candidates.
• Collaborate with internal stakeholders for internal offer sign-offs and role approvals.
• Develop and implement recruitment strategies to attract high-quality candidates.
• Work closely with hiring managers to understand their staffing needs and provide guidance on best practices.
• Oversee the internship program, including recruitment, onboarding, and ongoing support for interns.
• Manage the administrative team responsible for onboarding freelancers.
• Continuously improve the recruitment process to enhance efficiency and candidate experience.
• Prepare regular reports on recruitment metrics and provide insights to the CPO and other stakeholders.
• Manage the relocation process for overseas candidates, including logistics, immigration, and settling-in support.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5-7 years of experience in talent acquisition or recruitment, preferably in a multinational organization.
• Proven experience managing an Applicant Tracking System (ATS), preferably Greenhouse.
• Strong understanding of recruitment best practices and market trends.
• Excellent negotiation and offer management skills.
• Ability to work effectively with senior management and multiple stakeholders.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.

Preferred Qualifications:

• Experience in managing recruitment for industries related to Advertising & PR / Communications.
• Prior experience in handling internship programs and managing freelancers.
• Familiarity with recruitment processes in the UAE market.

Memac Ogilvy inspires brands and people to impact the world. We exist to create iconic, culture-changing, value-driven ideas for our clients.

Borderless Creativity is our lifeblood. We operate, innovate, and create at the intersection of our talented people, across advertising disciplines such as strategic thinking and distinctive idea creation, through a social-first approach — alongside our wider Memac Ogilvy family of Advertising, Experience, Health, Consulting and PR.

How We’ll Support You:

Memac Ogilvy celebrates its people. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network.

Ogilvy is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability.