Housekeeping Manager - Abu Dhabi International Airport Business Park

As the leader of one of the largest departments within the hotel, you will strive to consistently deliver a sparkling clean and well-maintained product through a clear plan which is aligned to the business. You will ensure company standards, policies, expectations, and values are in place and adhered to, driving positive guest feedback through a capable, engaged team.

What will I be doing

• Focuses on building and managing effective teams, creating successors to roles and follows our promote from within philosophy across the company.
• Develops the team, driving accountability and ownership.
• Ensures that departmental training is in place and delivered through capable trainers.
• Leads and fosters team engagement and cascades the company hotel and department vision and objectives, driving team engagement and accountability.
• Rewards, recognizes, and celebrates achievements.
• Agrees and delivers a departmental plan that supports hotel objectives.
• Takes insights from the guest feedback tools to identify focus areas and evolve the plan as required.
• Ensures department standards, policies, and processes are adequate and in place.
• Regularly assesses the departmental performance and KPIs.
• Adds issues and makes changes through the corrective action plan.
• Ensures the product is delivered as per the brand standards and expectations through regular inspection.
• Effectively manages guest satisfaction and any day-to-day guest escalations.
• Ensures that the department is adequately staffed to manage guest requirements.
• Ensures the team follows the correct communication procedures for maintenance and any other required departmental actions.
• Manages the department expenses in line with the budget and justifies excess expenditure.
• Forecasts and orders all departmental requirements.
• Controls the inventory and analyses the damages and losses of the department.
• Effectively manages supplier relationships and performance in accordance with the company values.

Requirements

• Experience managing large teams.
• A solid understanding of cleaning bedrooms and managing inventories.
• Experience navigating customer feedback, inventory, maintenance-related, and other computer systems.
• Inclusive team engagement skills.
• Developing and empowering a team.
• Recognition and celebrating success.
• Managing difficult conversations.
• Resilience.
• Learning agility.
• Managing change.
• Time management and planning.
• Analytical thinking and problem-solving.
• Effective communication (English).

Experience:

• Previous experience in a hotel housekeeping department.
• Management of a housekeeping department for 4 years within a hotel environment.

Benefits

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.

At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the 'I'm interested' button and join the team!