Logistics Manager (Last Mile)

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.

Noon's fastest hyper-local delivery platform, Noon Minutes offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and KSA offering thousands of products to customers in record time.

noon’s mission: Ring every doorbell, every day.

What you’ll do:

• Maintain and improve ground operations performance with assistant managers & hub in charge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards.
• Strategically plan and manage logistics or internal operations.
• Create adequate team structure and manage various operational teams.
• Manage day-to-day operations in the network to ensure meeting of internal SLA’s along with productivity, cost and company targets.
• Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, and process improvements which culminate in a better overall experience.
• Work with Assistant manager & station manager on setting yearly objectives and expansion/development plans.
• Scale the team and processes to support the growth of the company.
• Revamp processes: Challenge established processes and implement new processes to adapt to the fast growth of noon.
• Keep track of quality, quantity, delivery times, transport costs, and efficiency.
• Direct, optimize, and coordinate the full order cycle.
• Work closely with noon’s central team to share and implement global best practices.
• Mentor and develop operation leaders to take up management positions across the noon operational network.

What you’ll need:

• Bachelor’s Degree in Logistics or Supply Chain Management or a similar role.
• Minimum 5 years of experience in Logistics managing a team.
• Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organizational financial performance.
• Excellent analytical skills as well as strong business acumen.
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Develop project & program work plans and ensure compliance with relevant stakeholders.
• Recruit, lead, and build a high-performance project and program team with ongoing performance reviews.
• Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
• Promote efficient and effective logistics & supply chain management & processes.
• Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend, and implement solutions.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.