Quality Manager For Service Industry in UAE

Ontime Group is seeking a proactive and experienced Quality Manager to join our team in the service industry. In this role, you will be responsible for developing, implementing, and maintaining the quality management systems that ensure our services consistently meet client expectations and comply with regulatory requirements.

Responsibilities:

• Develop, implement, and manage quality assurance policies and procedures
• Conduct regular audits and inspections to evaluate compliance with quality standards
• Analyze performance data and metrics to identify areas for improvement
• Collaborate with department heads to ensure quality principles are incorporated into operational processes
• Provide training and support to staff on quality management processes and best practices
• Prepare quality reports for management, highlighting achievements and areas needing attention
• Ensure compliance with local and international regulatory standards
• Act as a liaison with clients and stakeholders regarding quality assurance issues and initiatives
  
  
  

• Bachelor's degree in Quality Management, Business Administration, or a related field
• Proven experience as a Quality Manager in the service industry within the UAE
• Strong knowledge of quality management systems (QMS) and industry standards
• Excellent analytical and problem-solving skills
• Ability to work effectively with cross-functional teams
• Strong communication and interpersonal skills
• Relevant certifications (e.g., Six Sigma, ISO lead auditor) are a plus
• Detail-oriented with a commitment to achieving high standards of quality