Cluster IT Specialist - Information Technology - InterContinental Hotels Group® Dubai Festival City

Cluster IT Specialist - Information Technology - InterContinental Hotels Group Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Cluster IT Supervisor for InterContinental Hotels Group at Dubai Festival City?

A little taste of your day-to-day:

• Troubleshoot and resolve problems with hotel management systems (PMS), point-of-sale (POS) systems and other hotel-specific applications.
• Assist in resolving technical issues with guest-facing technologies, including Wi-Fi connectivity, in-room entertainment systems.
• Maintain and monitor the hotel's local area network (LAN), ensuring its availability, speed, and security.
• Ensure that guest Wi-Fi networks are secure and functional, with regular monitoring of usage and bandwidth.
• Address any issues that affect guest experience related to IT services, maintaining high customer service standards.
• Regularly update and patch hotel software applications including operating systems to ensure they are up-to-date and secure.
• Ensure the security and integrity of hotel networks, systems, and guest data by implementing appropriate security measures, including firewalls, antivirus software, and encryption.
• Perform regular system backups, ensure disaster recovery protocols are in place, and conduct periodic security audits.
• Maintain and enforce IHG IT policies related to data protection and cybersecurity, managing end user access ensuring compliance with relevant laws and standards.
• Assist in onboarding new staff with IT setup, software installations, system access and network access.
• Manage relationships with third-party IT vendors, including software providers and hardware suppliers.
• Maintain detailed records of all IT systems, network configurations, software, and hardware inventory.

What we need from you:

• Strong communication skills, with the ability to explain technical issues to non-technical staff.
• Exceptional customer service and interpersonal skills, particularly when interacting with hotel guests.
• Ability to work under pressure, especially during high-demand periods, to resolve issues quickly.
• Minimum one year of experience in a similar environment (4-5 star hotel).

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.