Bellman

Job Description

1. To anticipate all guest needs and handle all guest inquiries.
2. To participate in the effective day-to-day operation at the Bell service desk.
3. To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
4. To ensure lobby area is clean and tidy at all times.
5. To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
6. Assist guests with luggage, and provide a luggage storage service for guests.