Collection Officer

Date Posted: 2024-11-06

Country: United Arab Emirates

Location: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview:

• The role holder is responsible for invoices submission to our customers, follow-up with the customers on their outstanding/due balances, ensuring timely collection of dues, using company policies and systems available.
• The role holder is responsible for a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.
• The role holder is responsible to build and maintain customer relations, visiting customers and solving any related disputes with the customers.

On a typical day you will:

• Submit invoices to customers and make sure customers' required documentation are attached.
• Communicate with customers to follow up on overdue payments using all available methodologies (Calls, E-Mails & Visits).
• Reconcile accounts, understand customer disputes, and communicate internally with stakeholders to facilitate a successful resolution of customer disputes.
• Update AR system for all customers' portfolios handled with the actions taken per each follow-up.
• Send dunning letters to customers as per company credit policy.
• Prepare reports as needed using MS Excel.

What You Will Need to be Successful:

• Bachelor’s / Diploma degree in Finance/Accounting or equivalent
• 3 - 5 years of experience in Accounts Receivables / Debts Collection / Credit Control
• Problem-solving & time management skills
• Speak, read & write English & Arabic languages
• Good computer & MS Excel skills
• Experience in using ERP systems
• Detail-oriented with strong communication and customer relation skills