Senior Service Advisor

Job Responsibilities

• Performs preventive maintenance, cleaning, and other contractual works of assigned units, as per the route chart issued.
• Conducts adjustments and repairs (planned & unplanned) for Otis products within the assigned area, with minimum assistance from the Team Lead - Mechanic.
• Attends to equipment call-backs and conducts inspection and fault finding to return the equipment to service.
• Identifies and reports abnormalities (interior as well as exterior), missing components, etc. through the maintenance process to highlight safety concerns, implement corrective actions, and generate upselling opportunities.
• Coordinates with Otis Line Operators to ensure call backs are attended as per the defined service level agreements.
• Completes timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, etc. associated with mechanical duties in a timely manner.
• Conducts operations within the client site rules and regulations, escalating potential conflicts with Otis safety guidelines.
• Ensures all service/maintenance operations are conducted within the OTIS safe working procedures, WWJSSS requirement, etc. and adequate personal protective equipment to minimize any safety concerns.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a buddy to help develop their skills further.
• Reports any accidents, near misses, potential hazards, and unsafe conditions that occur during work activity and impact the safety of the mechanics or end users to the Team Lead.

Minimum Qualifications

• Diploma or equivalent
• Minimum of 8 years of relevant experience in service/maintenance operations in the vertical transportation industry
• At least 4 years in positions of progressively increasing responsibilities