Technical Services Specialist

Roles and Responsibilities

Engineering Technical Services (ETS) department ensures optimal performance for one of the world's most advanced aircraft fleets. We focus on fleet technical management, airworthiness, and technical support to uphold safety, reliability, cost-effectiveness, and passenger comfort.

Our skilled engineers work closely with manufacturers and vendors to advance aircraft technologies. ETS includes Fleet Technical Management, GCAA/EASA Design Organization, Maintenance Programmes & Configuration, and Technical Publications. We drive innovation and maintain top industry standards to ensure peak operational excellence.

The Technical Services Officer will provide fleet technical management, continuing airworthiness management and technical support functions for Emirates fleet to ensure compliance to regulatory & safety requirements, reliability, passenger comfort and cost effectiveness.

In This Role, You Will

• Support Technical Services Engineers with fleet technical management activities, continuing airworthiness management and technical support functions for assigned section, i.e., Airframe, Structures, Avionics, PowerPlant and Cabin Interior.
• Support Technical Services Engineers with evaluation of manufacturers/regulatory authorities’ technical documents, taking appropriate actions and update internal engineering documents including Engineering Orders and Special Engineering Workcards.
• Review in-service data (e.g., Tech log, Pilot Reports, Defects) and recommend actions to improve fleet, engine, component and/or system reliability and maintainability, including optimisation of aircraft maintenance programs.
• Provide appropriate technical support in the acquisition of new aircraft and end of lease activities.
• Provide technical clarifications/justification to internal stakeholders in support of cost optimisation, contract negotiation, repair and modification processes.
• Carry out project functions in support of major modifications, retrofits, cabin reconfigurations and aircraft phaseout requirements.
• Support Technical Services Engineers to deliver technical assistance and operational support in disruptions scenarios including the handling of technical/Aircraft on Ground (AOG), troubleshooting, aircraft chronic and deferred defects and technical delays.
• Support Technical Services Engineers to address fleet significant faults, defects, design issues and quality escapements and liaise with Vendors and Manufacturers to keep track of open technical queries and develop follow-up action within the group.
• Review and analyse technical data in support of department KPIs, highlighting trends and making recommendation reports/proposal for improvement.
• Contribute to department IT initiatives and collaboratively develop concepts and methods to improve efficiency within the group functions.

Qualifications & Experience
To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent).
• Bachelor's Degree in Aeronautical/Mechanical/Electrical Engineering and/or holder of Aircraft Maintenance Engineering Licence for 3 years of experience related to Aircraft Engineering experience.
• 3 years of experience in Engineering.
• Should have a minimum of 1 year in Technical Services function.

Knowledge/Skills

• Knowledge of latest technical developments and industry trends on respective systems.
• Ability to analyse and synthesise technical information for implementation in cost-effective ways.
• Excellent drafting/report writing skills.
• Demonstrable experience in managing complex tasks and decision making in a fast-paced environment.

Desired Candidate Profile

1. Technical Expertise: Strong understanding of the technologies and systems relevant to the products or services offered, including hardware, software, and networking.

2. Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently and effectively, often under time constraints.

3. Customer Service: Excellent interpersonal skills to interact with customers, understand their needs, and provide clear, actionable support.

4. Communication Skills: Strong verbal and written communication skills to convey complex technical information to non-technical stakeholders.

5. Project Management: Experience in managing technical projects from initiation to completion, ensuring timelines and objectives are met.

6. Collaboration: Ability to work effectively with cross-functional teams, including sales, product development, and support, to address customer needs.

7. Documentation Skills: Proficiency in creating and maintaining technical documentation, including user manuals, troubleshooting guides, and knowledge base articles.

8. Technical Training: Experience in training customers or team members on product usage and best practices.

9. Adaptability: Willingness to learn new technologies and adapt to changing environments and customer requirements.

10. Quality Assurance: Understanding of testing and quality assurance processes to ensure that products meet required standards before deployment.

These skills are crucial for effectively providing technical support, enhancing customer satisfaction, and ensuring the successful implementation of technical solutions.