Outlet Manager

The Role

• To promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• To generally promote and ensure good interdepartmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the restaurant Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.
• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere, warm, and enthusiastic ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:

• To prepare schedules for all personnel according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times and under the guidance of the F&B Manager.
• To recommend hiring, promotions, and dismissal to the F&B Manager.
• To be involved in planning of promotions, beverage purchases, and pricing under the supervision of the F&B Manager.
• To assist the F&B Manager to shortlist the new potential staff members for development.
• To participate actively in the creation of new drinks, snacks, and improve presentations to achieve the overall objectives and propose variations to the F&B Manager.
• To assist the F&B Manager in any task outlined/detailed by him/her.

Operations:

• To conduct regular training sessions with the assigned team in line with the departmental SOPs i.e. guest care service standards, upselling approach, product knowledge, etc.
• To prepare and issue duty schedules for the assigned team.
• To ensure the proper appearance (condition of uniforms) and grooming of assigned staff members.
• To evaluate the performance of the assigned team and initiate internal promotions.
• To handle the welcome and seating of arriving guests with the assistance of the hostess.
• To ensure that under no circumstances the entrance door is left unattended.
• To maintain a professional/friendly relationship with the outlet patrons.
• To establish and update the outlet's database of regular guests.
• To tour the outlet and all related areas frequently ensuring the highest possible cleanliness and maintenance standards.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Development schemes as recommended by senior management.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To resolve guest complaints immediately.
• To ensure that all mise en place is done according to the whole day's service requirements.
• To be actively involved in the outlet's promotional activities.
• To establish a close working relationship with the kitchen and liaise with the chef about menu changes, menu presentations, and live cooking activities in the outlet.
• To control/counter-sign all store requisitions (operating material, food products, and beverages) and ensure their accurate delivery.
• To attend all regular Food & Beverage departmental meetings and conduct daily briefings to maintain open communication within the assigned team.
• To take part in the month-end inventory with the cost controller to ensure that closing stocks are recorded as accurately as possible.
• To carry out other related assignments or tasks entrusted by the Food & Beverage management from time to time.
• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health, and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.

Administration:

• To assist the F&B Manager with the following reports:
• Overtime & extra hours consumed monthly
• Daily log book
• Other expenses control sheet
• Time schedule weekly
• Vacation schedules yearly

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well familiar with the hotel's policies and procedures, well acquainted with the physical layout of the hotel and its premises, and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout, and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the Environment Charter of Sustainability program (saving energy, recycling, sorting waste, etc.).
• Understands and strictly adheres to the Rules & Regulations established in the Heartists Handbook and the Hotels policy on Fire, Hygiene, Health, and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread beyond professions, persons, countries, and cultures the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.

Guest Passion

We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first; we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible; we have fun doing it.

Trust

Hospitality is a team sport and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences, and value all voices. We work as one team to say what we do and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible, and make it possible.

Qualifications :

• Diploma or Degree in Hotel Management.
• Previous experience in the same industry.

Additional Information :

• Fluency in Arabic Language would be an added advantage.
• Strong leadership skills and the ability to manage a diverse team of employees.
• Excellent communication skills both written and verbal.
• Ability to work well under pressure and prioritize tasks effectively.

Remote Work :

No

Employment Type :

Fulltime