Desktop Support Engineer

Roles & Responsibilities

Job Description:

1. ITIL – Incident/Problem/Change Management
2. SLA – P1/P2/P3/P4
3. Experience on ITSM Tools
4. Working experiences on Asset Management
5. Experience of Operating System install and configure
6. Should be able to resolve issues related to Email/Teams/Outlook/Zoom
7. Handle Troubleshoot Queries
8. Handling Wifi issues
9. What is administration command prompt
10. Able to deal with frustrated in-house employee facing issues with his computer
11. Hands-on experience with Windows/Linux/Mac OS environments
12. Working knowledge of office automation products and computer peripherals, like printers and scanners