F&B Supervisor Non-Airport F&B Outlets and Events Catering

F&B Supervisor Non-Airport F&B Outlets and Events Catering

This pivotal role focuses on events and on delivering exceptional customer experiences, maintaining operational excellence, and fostering a high-performing team to uphold Emirates Flight Catering's (EKFC) world-class standards.

Key Responsibilities:

1. Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring continuous improvement of food items.
2. Ensure that F&B operation is performed in compliance with the EKFC Service Standard including Hygiene and Safety aspects.
3. Ensure professional supervision of assigned staff by training, providing motivation and counseling to achieve the objectives agreed upon and provide the necessary guidance whenever required.
4. Demonstrated ability to identify and implement corrective actions arising from incident investigations.
5. Ensure that the standards of the service, the quality and prices of food items are maintained to a satisfactory level.
6. Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
7. Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
8. Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Educational Qualifications:

Bachelor's degree in Hotel Management or equivalent (mandatory).

Experience:

Minimum 5 years of supervisory experience in the food/catering industry.

Background in 4- or 5-star hotel environments is essential.

Skills:

1. Proficiency in English (verbal and written); Arabic knowledge is an advantage.
2. Leadership and team management expertise.
3. Ability to anticipate customer needs and resolve complaints effectively.
4. Strong organizational, planning, and multitasking abilities.
5. Cross-functional collaboration and interpersonal communication skills.
6. Commitment to continuous improvement and adaptability in dynamic environments.

Why Join EKFC:

At Emirates Flight Catering, you will play a crucial role in creating exceptional culinary experiences and leading operational excellence for globally renowned events. Join a team that thrives on innovation, collaboration, and delivering world-class service.