Quality Assurance Engineer - Civil or Mechanical

Quality Assurance Engineer - Civil or Mechanical

Visa, Medical Insurance, Annual Air Ticket, Annual Bonus, Annual Leaves As Per Labour Law

Vacancy

Job Description

• Conduct surveys during Home Orientation to gather owner’s feedback on the unit status and expectations before handover.
• Conduct surveys during unit handover to measure owner’s satisfaction about unit, services, and overall customer satisfaction.
• Conduct quality inspection prior to handover of the units.
• Coordinate with contractor to finalize the snag reports.
• Conduct weekly inspections for unsold inventory condition.
• Review feedback from customer satisfaction survey upon closure of each recorded DLP Service Request.
• Manage appointments with owners regarding handover requirements, Home Orientation, owner’s inspections, and final handover.
• Manage all QA service requests.
• Manage all snags reported by owners and any snag reported by stakeholders.
• Report daily on the received service requests from owners.
• Utilize necessary access to relevant systems required for operations and reporting functions.
• Arrange regular progress meetings with the main contractor to check progress of works.
• Develop and maintain a file of disputed snags.
• Escalate unattended or disputed snags.
• Develop scope of services to engage an external vendor to carry out the required out of scope/disputed items & works.
• Support with evidence and information in case of disputes.
• Provide recommendations to apply any necessary changes required to enhance operations or journey.
• Utilize portal and relevant systems for snagging and inspections.
• Manage list of owners of the units to be handed over.
• Coordinate with the Projects Team and contractors to ensure updated project information.
• Conduct pre-handover inspections and snagging.
• Provide continuous updates on handover, snagging, and inspections.
• Follow up with the Contractor and the Projects Team to address snags reported.
• Schedule daily, weekly meetings and regular periodic meetings with the contractor and Projects team.
• Verify completion and rectification of snags by the Contractor.
• Support in any additional correspondence required by the clients.
• Ability to analyze project performance, technical and commercial.
• Prepare presentations and reports.
• Successfully deliver contracts through meeting assigned KPIs and SLAs.
• Development of job descriptions and conducting interviews for candidates within managed teams.
• Manage complete end-to-end process of QA.

Desired Candidate Profile

• Candidate should have a Bachelor of Engineering in Mechanical or Civil.
• 5 to 8 years experience in handover, working with real estate developer or contractor under developer or subcontractor under the main contractor appointed by the developer.