Reservation Agent Arabic speaker

AccorHotel
Dubai
AED 50,000 - 200,000
Job description

As a Reservation Agent, you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.

What's in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Environmental Social and Governance activities

What you will be doing:

  • Answer the phone within 3 rings utilizing company approved standard of greeting followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiries about the facilities of the Hotel; handle other reservation inquiries via fax, email, and other channels as directed according to standard operating procedures.
  • Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations, and make the changes in the system as applicable; ensure information is entered according to standard operating procedures and standards.
  • Responsible for keeping accurate paper transactions and recording of any specific requirements in terms of reservation requests, amenities, special requests, advance deposits; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department.
  • Have full knowledge of Hotel facilities and promotions; take initiative to always keep up to date with any changes within the Hotel that might affect reservation bookings.
  • Participate and comply with any training and reservation programs such as upselling, cross-selling other sister hotels to increase revenue for the Hotel and company.
  • Operate in a safe and environmentally friendly way to protect guests and employees' health and safety as well as protect and conserve the environment.

Comply with the hotel environmental health and safety policies and procedures.


Qualifications:

  • Strong and effective communication skills in English and Arabic.
  • Excellent customer service and communication skills.
  • Strong interpersonal skills and the ability to handle guest inquiries and complaints professionally.
  • Proficiency in using reservation software and booking systems will be a strong advantage.
  • Familiarity with Opera, Microsoft Office, and other relevant software applications.
  • Effective time management skills and detail-oriented.
  • Ability to work well in a team and collaborate with other hotel departments.

Remote Work:

No


Employment Type:

Full-time

Get a free, confidential resume review.
Select file or drag and drop it
Avatar
Free online coaching
Improve your chances of getting that interview invitation!
Be the first to explore new Reservation Agent Arabic speaker jobs in Dubai