Team Leader Digital Trading Solutions

Duties & Responsibilities

• Liaise with business stakeholders to discover, organize, and clarify business needs and analyze challenges within the team.

• Lead communications with external vendors to find suitable solutions to address business challenges.

• Manage external service providers to ensure high quality and timely delivery of contracted services.

• Ensure that company methodology and deliverables are in line with approved company standards.

• Optimize IT service delivery and conduct quality assurance, monitoring and analyzing performance issues.

• Carry out any other reasonable and lawful request directed by the Management.

• Maintain and ensure confidentiality at all times.

• Represent the company in a positive and professional manner.

• Adhere to the company's rules, regulations, procedures, and policies at all times.

• Provide professional expertise during recruitment, hiring, and training of new personnel as necessary.

• Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective department objectives.

• Monitor individual member progress and participate in their career planning.

• Provide input for preparation of the department budgets and assist in the implementation of the approved Budget and work plans to deliver Department objectives.

• Investigate and highlight any significant variances to support effective performance and cost control.

Job Specifications (Knowledge, Skills, Abilities, Behaviours)

Education

• Degree in Information Technology, Computer Science, Applied Science or equivalent.

• ITIL, PMI, or similar certification is an advantage.

Experience

• 10+ years in IT space, with 2+ years in a similar role.

• 5+ years in IT function or consultancy role in Trading environment.

• 5+ years in managing IT Vendor or System Integrator for Application Development and Management activities.