Consultant Strategy and Excellence

Job Description

Consultant Strategy and Excellence

Job Objective

Oversee, direct and lead the implementation of strategy and Excellence activities within UAE Accountability Authority (UAEAA) including but not limited to the implementation of corporate performance management methodologies, management of projects, research and initiatives, implementing internal excellence awards, and the management of the communication, execution and reports of the annual strategic and operational Key Performance Indicators (KPIs) and initiatives in order to support the achievement of UAEAA's overall objectives.

Key Responsibilities/Duties

1. Strategy and Planning
   • Direct and lead the development and implementation of the department related policies, systems, procedures manual, Delegation of Authority, system user manuals and standard forms to ensure compliance across the Authority and alignment with UAEAA's overall policies and procedures.
   • Ensure effective cascading of the sector strategy into the department's strategic and operational plans to achieve UAEAA's overall objectives.
   • Develop and direct the implementation of the department strategic, budget and procurement, and operational plans, and monitor corporate performance ensuring alignment with the sector strategy, UAEAA's vision, mission and corporate objectives.
   • Forecast and develop department budget and direct the monitoring of financial performance against the budget to ensure areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
   • Develop the department Key Performance Indicators (KPIs) in line with UAEAA's overall objectives and ensure that sections meet KPIs in order to improve efficiency and effectiveness.
2. Operations
   • Oversee and direct the development, review and approval of guidelines and criteria to execute UAEAA strategy and measure its execution based on the set KPIs, projects and initiatives as per the agreed timeframe.
   • Provide strategic advice to UAEAA's business units in the development of annual strategic and operational KPIs and action plans to ensure efficiency and efficacy of execution in line with UAEAA's mandates.
   • Oversee and direct the periodic review of the strategic Performance Management Cycle to ensure efficient and effective execution of strategic and operational plans to achieve UAEAA's overall objectives.
   • Oversee the preparation and review of UAEAA strategic and operational performance reports in accordance with the approved plan and submit reports to H.E The Chairman for review and directions.
3. Excellence And Quality
   • Oversee the periodic review and evaluation of corporate processes in cooperation with UAEAA's business units and ensure KPIs are set to measure the effectiveness and efficiency of the processes as per the approved standards of UAEAA.
   • Define and establish quality management infrastructure in accordance with UAEAA's mandates to promote adherence to excellence and quality management requirements.
   • Oversee the development and administration of corporate and internal surveys, such as employee satisfaction surveys, subject entities awareness surveys, etc., as requested to ensure survey objectives are met in support of UAEAA's mission and vision.
   • Oversee and direct the development of corporate improvement plans based on the outcome of gap identification and analysis and ensure action plans are implemented for continuous improvements in collaboration with UAEAA's organizational units to ensure business continuity.
   • Oversee the development and implementation of UAEAA's internal excellence awards program to ensure alignment with Government Excellence Module (GEM2) and European Foundation for Quality Management (EFQM).
   • Oversee and direct knowledge exchange and benchmarking processes with identified government entities related to UAEAA's mandate in order to implement best practices within the Authority.
   • Oversee and direct the development and implementation of programs and initiatives to enhance the corporate culture throughout UAEAA.
   • Oversee the development and implementation of innovation, suggestion and idea management system, and internal awareness campaign throughout UAEAA to enhance employee engagement and promote excellence culture within the Authority.
4. Projects And Research
   • Oversee and direct the process of preparing and developing an integrated methodology for project management.
   • Oversee the risk management process to ensure that potential risks are identified and dealt with in a timely manner. Oversee and direct the implementation of all stages of UAEAA projects and direct the work teams to implement the project in coordination with the concerned organizational units.
   • Direct the development of the necessary plans for the implementation of future and current project phases (initiation, execution, closing) in coordination with the organizational units.
   • Oversee and direct the management and implementation of shared projects between organizational units.
   • Direct the development of new projects according to the work mandate of each organizational units and entrusted tasks and ensure the alignment with UAEAA strategy.
   • Oversee and direct the studies and research related to UAEAA mandate that will support the execution of the strategy.
   • Oversee and direct the benchmark activities with other entities with similar mandate for better assessment of UAEAA's operational performance.
5. Business Continuity
   • Oversee and direct the development, implementation and update of Business Continuity and health and safety strategy, policies, procedures, processes, plans, statistics, and systems across UAEAA to ensure risks are reduced and controlled in compliance with legal requirements in line with OSHAD-RF and ISO: 45001 Health and Safety requirements and NCEMA requirements.
   • Oversee and direct related inspections and audits to ensure compliance with health and safety and Business Continuity standards of UAEAA, review audit findings and provide feedback and recommendations.
   • Oversee and direct risk assessments in line with the UAEAA health and safety and Business Continuity policy and procedures and ensure implementation of required corrective and preventative measures.
   • Oversee and direct the design of health and safety and Business Continuity awareness programs and trainings to make sure that all employees are properly informed about the related requirements.
6. Talent Management and Development
   • Direct the effective achievement of department operational goals through effective leadership and by setting department objectives, managing performance within the department, and developing and motivating the team to maximize performance.
   • Oversee and lead talent development initiatives in coordination with the Human Resources Department and discipline experts and thereby ensure the availability of talent to fit UAEAA's requirements.
   • Act as a role model and ensure the team adheres to organizational values and ethics to establish a value-driven culture within the Authority.
   • Share professional expertise and knowledge to build internal intellectual capital and facilitate knowledge sharing across the Authority.
   • Manage, mentor, guide and coach section heads by using effective leadership strategies, providing directions and ensuring proper execution of all initiatives undertaken by UAEAA to the highest standards.
7. Corporate
   • Oversee and direct periodic organizational structure change and to ensure optimal resource utilization.
   • Direct change management through continuous improvement of department systems, processes and practices taking into account global standards and changes in the business environment, which demand proactive action plans.
   • Ensure that all department reports are prepared timely and accurately and meet UAEAA requirements, and quality standards.
   • Oversee department adherence and compliance with all UAEAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety etc.) and code of business conduct.
8. General
   • The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
   • The academic and professional certificates required and approved by UAEAA should be acquired within the period specified and based on the employee's Individual Development Plan.
   • Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
   • Ensure teamwork, collaboration, and dedication in performing duties.
   • Showcase a strong leadership to the team members.
   • Knowledge and awareness about the capabilities of the subordinates and showcase a strong knowledge in the field of specialization.
   • Provide the required support and guidance to the subordinates.
   • Take responsibility of the decisions made.

Requirements Minimum

Academic Qualifications

• Bachelor's Degree in Strategy, Quality or any Relevant Field

Professional Certifications

• European Foundation for Quality Management (EFQM)
• Government Excellence Model (GEM2)
• Project Management Professional (PMP)

Professional Experience

• 15+ years of relevant experience in Strategy or Quality Management, out of which 8 years in managerial role.

Language Proficiency

Proficiency in Arabic and English.