Call Center Agent

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner.
2. Follow communication scripts when handling different topics.
3. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
4. Seize opportunities to upsell products when they arise.
5. Build sustainable relationships and engage customers by taking the extra mile.
6. Keep records of all conversations in our call center database in an understandable way.
7. Frequently attend educational seminars to improve knowledge and performance level.
8. Meet personal/team qualitative and quantitative targets.

Experience & Educational Requirements:

1. High School Degree.
2. 1-2 Years experience in Hotel.
3. Previous experience in a customer support role.
4. Familiarity with systems and practices.
5. Strong phone and verbal communication skills along with active listening.
6. Track record of over-achieving quota.
7. Customer focus and adaptability to different personality types.
8. Ability to multi-task, set priorities, and manage time effectively.