Customer Support Specialist

About ClearGrid

ClearGrid is pioneering changes in the debt resolution industry using cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery processes for financial institutions. As our team expands, we are eager to welcome skilled professionals who can contribute to our innovations.

Job Responsibilities of a Customer Support Specialist

• Customer Assistance: Provide top-notch support and assistance to customers through various channels such as phone, email, and chat.
• Issue Resolution: Troubleshoot and resolve customer inquiries/issues effectively and efficiently to ensure customer satisfaction.
• Process Optimization: Identify opportunities to enhance support processes and customer experience, providing suggestions for improvement.
• Feedback Management: Gather customer feedback and relay insights to relevant teams to drive product and service enhancements.
• Multi-Team Collaboration: Work closely with internal teams, such as sales and product development, to ensure comprehensive customer support and satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and comments.
• Continuous Learning: Stay updated with company products/services and industry trends to provide informed support to customers.

Qualifications Required for the Customer Support Specialist Role

• Experience: Bachelor’s degree in any discipline or equivalent work experience; prior customer service experience is advantageous.
• Communication Skills: Exceptional verbal and written communication skills, with a customer-centric approach.
• Problem-solving Abilities: Strong analytical and problem-solving skills to address customer concerns and challenges effectively.
• Adaptability: Comfortable working in a dynamic environment and able to prioritize tasks efficiently.
• Technical Proficiency: Familiarity with CRM systems and proficient in general computer applications (e.g., Microsoft Office).
• Interpersonal Skills: Ability to build rapport and relationships with clients, ensuring a positive and productive customer interface.
• Patience and Empathy: Demonstrated capability to deal with challenging situations with patience and willingness to help.

Why Choose a Career at ClearGrid?

• Be a part of a forward-thinking company that is leading the charge in revolutionizing the fintech industry.
• Enjoy an inclusive and innovative work culture that supports collaboration and fosters professional growth.
• Benefit from a competitive salary package, extensive benefits, and opportunities for career advancement.
• Join a vibrant and encouraging workplace where your contributions make a meaningful impact.