Service Manager - Sports

Duties and Responsibilities:

• Team Management:
  • Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
  • Assign tasks and projects to team members, considering their skills and expertise.
  • Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Foster teamwork and maintain a positive work environment within the service department.
• Customer Service:
  • Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
  • Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
  • Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
  • Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.