Senior Business Analyst

We are currently seeking a Senior Business Analyst – Retail for our IT department in Dubai.

About Ghassan Aboud Group:

Ghassan Aboud Group is an international conglomerate engaged in several key business sectors including Automotive, Retail, FMCG, Media, Hospitality, Logistics, Healthcare, Facilities management, Catering, and Digital Marketplaces.

Purpose of the role:

The Senior Retail Business Analyst drives efficiency and innovation in retail operations by analysing business processes, identifying improvement opportunities, and defining clear requirements for solutions. They act as a bridge between business stakeholders and technical teams, ensuring alignment on priorities and strategies. The Senior Retail Business Analyst advocates and supports data-driven decision-making by providing actionable insights and creating dashboards and reports.

Expected outcome: Enhance operational performance, customer experience, and overall business value in the retail sector.

Brief Responsibilities:

1. Collaborate with stakeholders to identify pain points, inefficiencies, and opportunities for improvement in retail operations.
2. Map out end-to-end processes such as supply chain management, inventory control, POS & Digital operations, and customer loyalty programs.
3. Define business requirements and translate them into functional specifications.
4. Ensure alignment between IT and business by understanding the unique needs of retail operations, including omnichannel strategies, promotions, and seasonal variations.
5. Contribute to Demand Management & Drive Technology Solutions for Retail Operations.
6. Collaborate with stakeholders to document, prioritize, and evaluate business needs.
7. Develop business cases, functional specifications, and user stories to support demand approval.
8. Prioritize demands based on business value, feasibility, and strategic alignment.
9. Analyze the feasibility and impact of new demands on existing processes, systems, and resources.
10. Serve as a liaison between business stakeholders and technical teams to ensure clear communication and priority alignment.
11. Evaluate and implement retail-specific software (e.g., ERP systems, LS Retail, inventory/merchandising solutions).
12. Support system integration and optimization for processes like store setup, promotions, POS, and supply chain management.
13. Test, troubleshoot, and validate technology solutions to ensure they meet business requirements.
14. Collect, analyze, and interpret data from sales, customer behaviour, inventory, and other systems to recommend actionable strategies.
15. Create dashboards and reports to provide stakeholders with actionable insights, supporting informed decision-making.
16. Strong understanding of grocery retail operations (Physical & Digital), including supply chain management, inventory optimization, pricing strategies, category management, and point-of-sale (POS) systems.
17. Strong analytical and problem-solving skills, with the ability to analyze complex business problems, identify root causes, and propose data-driven solutions.
18. Proven ability to gather and document business requirements while managing cross-functional teams, including store managers, supply chain leaders, and IT teams.

Qualification and Experience:

Bachelor’s degree in computer science or a related field, or equivalent work experience.

Growth mindset, adaptability, innovative thinking, customer focus, teamwork, attention to detail, and strong problem-solving abilities.

7 to 10 years of Business Analysis experience in Grocery Retail.

Interested candidates are requested to apply with their updated resume.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.