Reception Supervisor | Al-Futtaim Automotive | Lexus Al Ain

Reception Supervisor | Al-Futtaim Automotive | Lexus Al Ain

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:
We are looking for a skilled and dynamic Reception Supervisor to join our Lexus Al Ain Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

What You Will Do:

• Lead the reception team to provide an exceptional "Customer Centric" environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are "Fixed Right the First Time" and delivered on time as promised.
• Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional services.

Required Skills to Be Successful:

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantage.

About the Team:
You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

What Equips You for the Role:

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.

Additional Internal Information:
• Reports to: Aftersales Manager
• Band: F

Note:
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.