Store Manager - Fitness ( TP )

We are looking for a Store Manager. The position will report to the Retail & Operations Manager and will be responsible for overseeing the daily operations of the store, ensuring it runs smoothly and effectively. The Store Manager must be an excellent communicator and demonstrate outstanding leadership and interpersonal skills; they must be able to improve customer satisfaction and meet monthly sales/GP/bottom-line targets. Duties include undertaking administrative tasks, monitoring customer quotation status, monitoring store inventory levels (including aging stock & expiry date products), building customer data, motivating the sales team, providing training to new staff, and assisting the Operations Manager in developing business strategies and sharing regional market feedback.

Key Responsibilities:

• Provide high-profile leadership and direction by maintaining positive customer service and employee relations.
• Accountable for all aspects of store operations. Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing, and expenditures.
• Ensure that safety and security are maintained, reporting all problems/hazards immediately to avoid re-occurrences.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Maximize quality and quantity of product placement on the sales floor to ensure good merchandising and appropriate stock rotation and markdowns.
• Responsible for managing all employees, including but not limited to coaching/counseling, discipline, and evaluations.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements and maintain customer satisfaction levels.
• Accountable for cash register operations, daily bank deposits, sales receipts, and inventory, protecting these assets from internal and external losses.
• Ensure proper training of employees regarding company policies and procedures, requirements and expectations, operation of equipment, safety, security, and store housekeeping.
• Ensure that all paperwork and reports are completed accurately and in a timely fashion for management decision-making.