Customer Success Manager

We are representing a leading global technology company in their search for an experienced Customer Success Manager to drive business growth with key customers in the UAE. This strategic role is ideal for a professional with a strong technical background and a proven ability to manage and expand enterprise relationships.

Key Responsibilities:

• Serve as a trusted advisor to enterprise clients, ensuring seamless adoption and optimisation of cloud solutions.
• Lead solution design and architecture discussions, aligning cloud services with business needs.
• Drive account growth through upselling and cross-selling opportunities.
• Build and maintain strong relationships with IT decision-makers and C-level executives.
• Oversee the successful delivery of cloud services, ensuring high customer satisfaction and retention.
• Collaborate with internal teams to enhance service offerings and address customer challenges.

Ideal Candidate Profile:

• 10+ years of experience in Cloud Managed Services, with at least 5 years in a customer success role.
• Expertise in at least one major public cloud platform—Azure, AWS, or GCP (certifications preferred).
• Strong knowledge of cloud infrastructure (IaaS: VMs, Storage, Networking, SAP on Cloud) or cloud applications (PaaS, Serverless, Containers, CI/CD).
• Experience designing and implementing enterprise-grade high availability and disaster recovery solutions.
• Familiarity with cloud security, Windows/Linux operating systems, and Active Directory.
• A proactive, client-focused approach with the ability to influence and drive results.