Residence Concierge

Benefits
As a Residence Concierge at The Lana Residences managed by Dorchester Collection Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• Duty Meal Allocation Allowance
• Medical Insurance
• Life Insurance
• Flight Allowance
• Housing and Transportation provided by the hotel
• Other benefits include: Uniform, Annual Social Events

What you'll do
You’ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will oversee the front of house operation of the Residence Lobby.
• You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.
• You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts.
• You will plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts.
• You will oversee, assist and support when necessary, all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences.
• You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Lobby Host must communicate with other departments in order to ensure the alignment remains.

What you'll bring
You’ll bring your unique personality and passion to the role and the team:

• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• Communication is what keeps our departments running perfectly. Our Residence Concierge must communicate with other departments in order to ensure the alignment remains.
• English is the primary language used in our residences. You can comfortably communicate in this language.
• Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.