Concierge Supervisor Hyde Hotel Dubai

Responsibilities:

• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Complete exchanges and returns in a timely and professional manner.
• Help with the organization of on-site events including weddings, business fairs, and corporate meetings.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the switchboard.