Call Center Agent

Job Responsibilities:

1. Assist customers with questions and resolve issues related to products or services.
2. Provide comprehensive support from inquiry to resolution, ensuring customer satisfaction.
3. Gather customer information through phone calls, interviews, and verification processes.
4. Assess customer eligibility by comparing information with requirements.
5. Handle escalations from dissatisfied customers with patience and professionalism.
6. Contribute to sales and organizational goals by achieving related targets.
7. Inform customers about procedures, answer their questions, and provide necessary details.
8. Keep updated on new product information.
9. Conduct post-service satisfaction surveys (SSS) and post-delivery satisfaction surveys (PDSS).
10. Follow up on customer complaints with the relevant team.