Human Resources Officer

Roles and Responsibilities

Manage, motivate and coach a team of Shared Services Co-ordinators to deliver a consistent, accurate, efficient and responsive, customer-oriented service while achieving department targets and objectives. Monitor and encourage team member output to meet deliverables while ensuring that workload is shared and distributed evenly, prioritising urgent work when required.

Job Outline

• Lead assigned team, providing hands-on supervision and day to day management to ensure that Shared Services activities are completed on time, with accuracy and in alignment with company policies, practices and procedures.
• Drive the team to meet department objectives, ensuring that each individual's output is monitored to meet department targets and deliverables.
• Act as first escalation point to clarify any policy issues with responsibility for decision making within established frameworks. Resolve operational issues or problems arising on a daily basis.
• Motivate team to deliver exceptional service. Recognise and reward good performance, devise cost neutral ways to encourage the team. Share goals and achievements of team members across area.
• Resolve errors or service failures with team members individually. Share learnings and risk mitigation with the group, to focus on service improvement and delivery across the team.
• Performance manage team members, ensuring that underperformers and new joiners are coached to improve quality and quantity of output. Establish improvement or development plans to support learning and enhance performance, follow up to ensure that training and development is put into practice and that required improvement objectives are met.
• Continuously review working practices to enhance productivity, role enrichment and the delivery of services to the departments requirements. Encourage team members to continuously review processes and make suggestions for improvements.
• Ensure the quality and accuracy of information captured in internal systems and process guides, checking and updating material on a regular basis. Protect confidentiality of information, making sure that accesses are appropriate and that team members are aware of their responsibility to keep information and data confidential.

Qualifications & Experience

Human Resources. Other: 5+ Years

12 Years Schooling Or Equivalent

Experience in managing mid-sized customer focused teams (10 members or more)

Experience/Skills

• Thorough understanding of Emirates Group policies, processes and practices
• Proven ability to coach and motivate staff
• Advanced Microsoft Office skills such as analysing information in Excel, writing formulae and automating routine tasks.

Desired Candidate Profile

As a Human Resources Officer, several key skills and qualifications are essential for success in the role. Here are some important ones:

1. Recruitment and Selection: Proficiency in sourcing, interviewing, and selecting candidates that align with organizational needs.
2. Employee Relations: Strong interpersonal skills to manage employee concerns, mediate disputes, and foster a positive work environment.
3. Knowledge of Labor Laws: Familiarity with employment laws and regulations to ensure compliance and protect the organization.
4. Performance Management: Skills in developing and implementing performance appraisal systems and strategies for employee development.
5. Training and Development: Ability to identify training needs and coordinate professional development programs for staff.
6. Communication Skills: Excellent verbal and written communication skills for effective interaction with employees at all levels.
7. Organizational Skills: Strong planning and organizational abilities to manage multiple HR functions and tasks.
8. Confidentiality and Integrity: Upholding privacy and confidentiality in handling sensitive employee information.
9. Analytical Skills: Capability to analyze HR metrics and data to inform decision-making and improve processes.
10. Cultural Competence: Understanding and promoting diversity and inclusion within the workplace.

These skills are vital for effectively managing human resources functions and contributing to a positive organizational culture.