Head of Digitization | Al Futtaim Financial Services, Rental & Leasing | Automotive

Head of Digitization | Al Futtaim Financial Services, Rental & Leasing | Automotive

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Head of Digitization will be the key person responsible for driving the AFSRL digital transformation agenda, focusing on preparing for Auto Finance digitalization implementation. The job holder will be responsible for designing and implementing innovative digital solutions, streamlining operations, enhancing customer experience and ensuring successful adoption of digital technologies. The Head of Digitization will analyze current and future customer processes with a modern business process management approach and implement IT solutions such as dealer front end, contract management and delinquencies management/risk management. Furthermore, BI and enhanced reporting functionalities will be built in alongside each business process. Customer engagement will be analyzed and modern AI technology will be implemented at the highest standards to meet customer and Al Futtaim Finance needs.

He/she will lead cross-functional teams, collaborate with stakeholders, and leverage emerging technologies to improve efficiency in Al Futtaim Financial Services Rental & Leasing.

What you will do:

1. Digital Strategy & Roadmap: Define and execute the organization’s digitization strategy, ensuring alignment with the overall transformation agenda and business objectives. Develop a roadmap for auto-finance digitalization, incorporating emerging technologies.
2. Technology & Process Optimization: Identify and implement digital solutions to enhance operational efficiency and customer experience. Streamline and automate key processes to reduce manual intervention.
3. Customer-Centric Digital Solutions: Develop and deploy digital platforms that enhance the customer journey, focusing on auto-finance digitalization, self-service capabilities, and personalized experiences.
4. Change Management & Stakeholder Engagement: Promote a digital-first culture by driving awareness and training initiatives. Engage with key stakeholders to ensure smooth digital adoption.
5. Innovation & Market Trends: Stay ahead of digital trends and identify opportunities for innovation in auto-finance. Explore partnerships with technology providers.

Required Skills to be successful:

• Ability to develop and execute digital roadmap aligned with business objectives.
• Manage up (influence and collaboration) and manage down (leadership and coaching).
• Strategy formulation, communication, and execution.
• Strong analytical skills to leverage big data, AI and predictive analytics for business insights.
• Expertise in designing customer-centric digital journeys.
• Strong understanding of emerging technologies such as AI and data analytics.

What equips you for the role:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Master’s degree (MBA or equivalent) is preferred, with a focus on Digital Transformation, Technology Management or Financial Services.
• Languages: Fluent English, Arabic.

About Al-Futtaim Automotive:

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.