Customer Success Manager - ERKIDA

Job Description

Build and maintain strong relationships with customers to ensure their success and satisfaction.

Onboard new clients, guiding them through the implementation process and providing training.

Monitor customer usage and engagement with the product to identify opportunities for improvement.

Act as a liaison between customers and internal teams to address concerns and resolve issues.

Conduct regular check-ins with clients to gather feedback and assess their needs.

Develop and execute customer retention strategies to minimize churn.

Analyze customer data to identify trends and recommend solutions for better outcomes.

Collaborate with sales and marketing teams to ensure alignment in customer communications.

Job Requirements

Bachelor's degree in business, communications, or a related field.

Proven experience in customer success, account management, or a similar role.

Strong interpersonal and relationship-building skills.

Excellent problem-solving abilities and a customer-focused mindset.

Proficient in CRM software and data analysis tools.

Strong communication skills, both verbal and written.

Ability to work independently and manage multiple accounts effectively.