General Manager | Retail | ACE Hardware

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To deliver a profitable operation, ensuring continuous sales growth online & offline of the Group’s ACE businesses, as well as establishing a high level of customer service. Maintaining effective relationships with ACE organisations as well as other relevant Principals and effectively managing the budgeted resources to deliver the agreed financial objectives. Ensuring that teams are fully engaged and are receiving both regular performance feedback, as well as creating an environment that engages employees and lives the AF Values.

What you will do

1. Operating Results: Achieve turnover, net profit, gross margin, OTB, RoI and market share targets as budgeted.
2. Strategic Planning: Support future profitable growth by preparing and gaining the agreement of the Commercial teams and the MD – Multiband for strategic plans (Short, Medium & Long-term) which meet the needs of ACE and are consistent with the Al-Futtaim Group’s values and guidelines.
3. People Management: To ‘lead by example’ and ensure that clear objectives are set, constructive feedback is given, the team (s) are motivated and effective as well as efficient ‘teamwork’ is encouraged.
4. Monitoring and Control: Fulfill company objectives through the monthly review of performance against plan, by taking prompt action to resolve variances. Assist in the development of and ensure effective implementation of all Group policies and procedures.
5. Relationship with Principals: The JH will serve the best interests of the owners and principals by regular personal contact with principals at a high level and by keeping them alert to opportunities and implications of changes in market and competition conditions.
6. Exclusivity: The JH is responsible for ensuring that a high level of ‘exclusivity’ is maintained at all time in ACE principal brands.
7. Management Information Systems - SAP: Improve sales, profits, customer service, inventory management and managerial control by the development and implementation of superior management information and accounting systems.

Required skills to be successful

• Commercial Acumen
• Team Management
• Driving profitability
• Result-Oriented
• Self-motivation
• MS Office/ SAP Experience

What equips you for the role

• Education: Graduate in any discipline
• Minimum Experience and Knowledge: Extensive experience in retailing, with a store operations and or commercial background. Home improvement experience essential. E-commerce / Omnichannel experience advantageous.