Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

A3malouna.com on behalf of:

Concentrix United Arab Emirates

Job Title:

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

1. Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
2. Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirecting them where appropriate.
3. Identify customer problems and offer appropriate solutions.
4. Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
5. Participate in outbound calling programs and other projects and activities when required.
6. Handle projects and tasks whenever required and asked by the management.
7. Perform customer transactions accurately and efficiently.

Required Education, Skills And Qualifications

1. Min 1-2 years experience within airlines/travel industry.
2. Bilingual fluent in English (B2 Level+) and Arabic or Hindi.
3. Must be a graduate.
4. Competent use of PC; must be good at MS Excel formulas.
5. Good communication and interpersonal skills.
6. Cheerful personality, always with a smile.
7. Empathetic, patient, and courteous in approach.
8. Pleasant telephone etiquette and someone who loves to speak over the phone.
9. Presentable with a positive, proactive, and professional approach.
10. Tolerance for repetitive work in a fast-paced, high production work environment.
11. Results driven, enthusiastic, with attention to detail and dependable.
12. Open to work 8 hours a day, any 5 days a week in rotational shifts, as per department requirements.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Time Type:

Full time