Facility Management Director

Job Description

Key Responsibilities:

1. Act as a strategic advisor to public sector clients across the GCC, providing expert guidance on facility management operations in MESA region.
2. Manage and supervise the performance of third-party service providers, ensuring the delivery of high-quality services while focusing on strategic oversight.
3. Monitor service provider performance to ensure compliance with contractual obligations, KPIs, and industry standards.
4. Identify and implement global best practices in facilities management, driving innovation and operational efficiencies across client portfolios.
5. Provide leadership in the development of operational strategies that enhance client satisfaction, reduce costs, and improve sustainability outcomes.
6. Introduce innovative solutions and technologies to optimize facility management processes and enhance overall service quality.
7. Conduct design reviews from a facilities management perspective, ensuring that building layouts, systems, and infrastructure are optimized for operational efficiency, sustainability, and long-term maintenance.
8. Foster strong relationships with public sector clients, acting as their trusted advisor to address needs and implement effective solutions.
9. Conduct regular performance reviews of service providers, ensuring alignment with client expectations and industry best practices.
10. Leverage experience to drive continuous improvement and operational excellence across multiple facilities and regions, creating long-term value for clients.
11. Collaborate with the Service Line in the contract acquisition process, supporting proposal development and client negotiations.

Qualifications

Required Experience and Qualifications:

1. Bachelor's degree in Facility Management, Engineering, Business Administration, or a related field; a Master's degree is a plus.
2. Minimum of 15 years of experience in facilities management, with at least 5 years in a leadership role and consultancy role.
3. Proven experience in both client acquisition and facility management operations, preferably with public sector clients in the GCC region.
4. Strong business development skills, with a demonstrated ability to build relationships and secure new contracts.
5. Strong track record of managing service providers, ensuring optimal performance and compliance with contract terms and KPIs.
6. Expertise in implementing global best practices in facility management, with a focus on innovation and operational efficiency.
7. Excellent knowledge of the GCC market dynamics, particularly in UAE, KSA, and Qatar.
8. Exceptional communication, negotiation, and problem-solving skills.
9. Ability to work independently, manage cross-functional teams, and drive results in a fast-paced, dynamic environment.
10. Fluency in English is required; knowledge of Arabic is a plus.

Additional Information

Certifications & Registrations:

1. Professional certifications such as IFMA (International Facility Management Association), FM Certification (Facility Management), or RICS (Royal Institution of Chartered Surveyors) are highly desirable.
2. Registration with local regulatory bodies in the GCC is a plus.
3. Relevant certifications in Project Management (PMP) or Sustainability (LEED, BREEAM) would be advantageous.