Specialist- Wealth Investment Services

JOB PURPOSE:

The Specialist is responsible for ensuring that client onboarding and investment trades and maintenance on the bank's books are in compliance with the UAE Central Bank guidelines and the Bank's policies and procedures. The role holder is also responsible for ensuring that customer and investment details are captured and maintained in a professional, accurate, and meaningful manner.

KEY ACCOUNTABILITIES:

• Minimize error rates
• Increase process efficiency
• Improve TAT
• Achieve positive internal Audit/RMU rating
• Receive feedback from RMs & Sales Coordinators via Client Satisfaction Index scores
• Adhere to policies, processes, and procedures of FAB and CBG

Primary Responsibilities:

• Ensure adherence to agreed/approved SLA and TATs
• Reconcile units of all Fixed Income Securities, Mutual funds, and other products with the providers/settlement providers
• Ensure that operational activities are executed within allotted budget and timelines
• Conduct regular operational reviews and audits and undertake preventive maintenance
• Provide guidance to staff in resolving operational issues and problems
• Collaborate with other team leaders to develop best practices for improved productivity and efficiency across consumer banking operations
• Delegate tasks to members of the operations team within the FAB delegation of authority matrix
• Perform additional tasks assigned by the Department Supervisor/Manager

Secondary Responsibilities:

• Verify signatures on WM Trade documents/customer requests
• Process recorded Callback to WM customer for Fund Transfer instructions received via Fax
• Process Fixed Deposit requests raised by the sales team on BPMS
• Conduct UAT in Alpha UAE/SNG and other applications
• Authorize transfer of funds and funds Block/Unblock for internal trades only
• Process corporate actions, RM Mapping, and all activities on Citrix
• Authorize Investment Subscription and Redemption documents for both UAE and Singapore customers
• Manage security transfers from/to Other Banks to UAE/SNG
• Check stock obligations and Pick/Apply/AMC Checker in Alpha UAE & Singapore
• Ensure trade confirmations are sent for subscription/redemption on settlement date
• Verify documents to ensure compliance with audit and compliance regulations
• Perform ICCS inward cheque referrals for wealth customers
• Authorize Singapore Account Opening, closing, and Maintenance
• Manage archival and record management in accordance with relevant procedures
• Transfer funds to Providers for Other Products & Mutual Funds
• Ensure NRE Letters of Intent/Lien Confirmation Letters are received from RCAD/Providers
• Authorize opening of Investment accounts
• Validate callbacks for deals
• Check fund transfers for crediting/debiting Vostro accounts for dividends and coupons
• Check fund transfers for manual coupon and dividends proceeds
• Escalate issues with FAB IT to resolve Alpha and Portfolio statement issues
• Check the manual file for executed deals and PD charges through SMS/Email and send to relevant teams in FAB
• Verify Balance Confirmation Letter/Reference Letter/Investment Confirmation Letter
• Manage Deferral cases

Internal Collaboration:

• Develop positive relationships with interconnected departments (RCAD, Products, Banca assurance, IT, Sales Coordinators) to provide better service and meet customer expectations
• Coordinate with internal users and IT team regarding system issues and resolve them to enhance the system

Policies, Systems, Processes, and Procedures:

• Implement departmental policies, systems, and procedures to fulfill all relevant procedural/legislative requirements while delivering quality and cost-effective service
• Contribute to identifying opportunities for continuous improvement of systems, processes, and practices while considering international leading practices

MIS and Reports:

• Supervise and manage the preparation of timely and accurate sub-departmental statements and reports to meet FAB's and departmental requirements, policies, and standards

Qualifications:

Minimum Qualification:

• Minimum a Bachelor's Degree in Finance/Accounts/Business Management or equivalent

Minimum Experience:

• Preferably 6 years of experience in a bank/financial institution with exposure to wealth/consumer operations and account services, preferably in a multinational with at least 2 years in a similar position
• Speed, accuracy, and effective communication skills in both verbal and written presentation and correspondence
• Adaptability to new policies, processes, and environments with sound knowledge of Consumer Banking and wealth management products and processes

Remote Work:

No

Employment Type:

Full-time