To control the hotel's wine dispensary, keeping a tight stock control, maximizing revenue, and ensuring high-quality guest service. Assist guests with wine and beverage pairing to complement the menu.
KEY ROLES & RESPONSIBILITIES
Assist customers with their choice of wine or drink and take the appropriate orders.
Ensure that the proper mise en place is prepared for each meal service.
Organize, supervise, and assist with the service of beverages.
Ensure correct handling, use, storage, and cleaning of all liquor service equipment.
Maintain tight control on all stock used and ensure all checks are raised and processed correctly, either paid or charged to account.
Develop and maintain all wine-related staff training programs.
Liaise and coordinate with wine purveyors for wine updates, training, and promotions.
Attend daily F&B meetings and monthly staff meetings to discuss wine updates.
Hold one-to-one sommelier meetings to establish and monitor targets and achievements.
Work with the Culinary team to devise harmonious food & wine pairings for menu updates.
Develop a budget plan and record, monitor, and present a clear Sales Mix Record.
Maintain an updated Wine List while liaising with the Restaurant Manager and Director of F&B.
Work on special projects to strengthen the hotel's position as a market leader in wine.
Responsible for roster and attendance records for the sommelier team.
Ensure that all sommeliers are aware of and comply with Licensing Laws.
Regularly inspect the quality of opened wine in F&B outlets.
Comply with the hotel's policy and procedures on Fire, Health, Hygiene, and Training.
Manage restaurant operations in the absence of Restaurant Managers.
Be knowledgeable of hotel information to answer guest inquiries.
Qualifications :
PERSONAL ATTRIBUTES
Excellent reading, writing, and oral proficiency in English.
Experienced in all aspects of restaurant service and management.
Must be well presented and professionally groomed at all times.
Strong leadership, interpersonal, and training skills to motivate employees as a team.
High degree of professionalism, creativity, business acumen, energy, and determination.
Proven organizational skills, able to set and meet deadlines with quality results.
Deep wine and food knowledge and expertise.
QUALIFICATIONS
Degree in Hotel Management.
EXPERIENCE
Minimum 4-6 years experience in a five-star hotel in a similar capacity.