Chief Operating Officer

HelpResource agency is a reliable staffing and hiring company in Dubai, specializing in retail and warehouse recruitment, and middle managers. With professional recruiters, a strong project management structure, and a vast resume database, we identify the ideal candidates for every position. Our individualized approach and high-level service aim to establish long-term partnerships with our clients, allowing them to focus on business growth while we optimize their employee recruitment costs.

Position Overview:

We are seeking an experienced and visionary Chief Operating Officer (COO) with a strong background in delivery services to lead and optimize our operations in the Middle East. The COO will oversee the company's operational strategies, drive efficiency, and ensure exceptional service quality while aligning with our growth objectives. The ideal candidate has a proven track record in logistics, delivery services, or related industries, with in-depth knowledge of the Middle Eastern market.

Key Responsibilities:

Strategic Leadership:

1. Develop and execute operational strategies to achieve business goals and market growth.
2. Collaborate with the owner and leadership team to shape the company's vision and direction.

Operational Management:

1. Oversee end-to-end delivery operations, ensuring timely and efficient service.
2. Implement processes to optimize resource allocation, routing, and delivery schedules.
3. Lead initiatives to enhance operational efficiency and reduce costs without compromising quality.

Market and Regulatory Expertise:

1. Stay updated on market trends, customer preferences, and competitor strategies.
2. Ensure compliance with regional regulations, including licensing and safety standards.

Team Leadership and Development:

1. Build and mentor high-performing operational teams across multiple geographies.
2. Foster a culture of accountability, innovation, and continuous improvement.

Technology and Innovation:

1. Identify and implement technology solutions to streamline delivery operations.
2. Drive digital transformation efforts to improve customer experiences and operational transparency.
3. Manage budgets, monitor KPIs, and ensure profitability in operational activities.
4. Provide data-driven insights and reports to stakeholders on operational performance.

Customer Experience:

1. Develop and maintain service excellence standards to exceed customer expectations.
2. Act as a champion for customer-centric practices across all operational areas.

Key Qualifications:

1. Bachelor's degree in Business Administration, Supply Chain Management, or a related field (MBA preferred).
2. 10+ years of leadership experience in logistics, delivery services, or e-commerce, with at least 5 years in a COO or equivalent role.
3. Extensive knowledge of the Middle Eastern market, including cultural, logistical, and regulatory nuances.
4. Proven ability to scale operations in fast-paced, high-growth environments.
5. Expertise in technology-driven logistics solutions and digital transformation.
6. Strong analytical, strategic thinking, and problem-solving skills.
7. Exceptional leadership, communication, and stakeholder management abilities.

Preferred Skills:

1. Fluency in Arabic and Russian is a significant advantage.
2. Experience in last-mile delivery and e-commerce logistics.
3. Knowledge of sustainability practices in the logistics and delivery industry.

Location: Middle East (UAE)

Employment Type: Full-time

Compensation: Competitive, based on experience