Front Desk Representative

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The Front Desk Representative is the first point of contact for visitors and guests. They greet and welcome guests, answer phone calls, and provide general information about the organization or business. The Front Desk Representative also manages bookings and reservations, handles customer complaints or inquiries, and ensures the reception area is neat and presentable. They should have excellent communication and customer service skills, be well-organized, and have a friendly and professional demeanor.

Responsibilities

1. Greet and welcome visitors, clients, or guests in a courteous and professional manner.
2. Answer phone calls and direct them to the appropriate person or department.
3. Provide general information about the organization, its products, or services.
4. Manage bookings and appointments, ensuring accurate scheduling and follow-up.
5. Handle customer complaints or inquiries by providing appropriate solutions or directing them to the relevant team members.
6. Maintain a clean and organized reception area.
7. Sort and distribute incoming mail or deliveries.
8. Keep records of visitor and client information.

Minimum Requirements

1. High school diploma or equivalent.
2. Proven experience in a customer service or receptionist role.
3. Excellent verbal and written communication skills.
4. Strong organizational and multitasking abilities.
5. Proficiency in using office equipment, such as computers and telephones.