Residence Concierge

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

The customer is acknowledged on arrival with eye contact, a friendly smile, and a verbal greeting. Their needs are identified.

Personalise each interaction with a Guest by using the Guest’s name during conversations.

Must adhere to protocol where applicable and use the correct form of address.

In-house facilities are mentioned first in a positive manner. Reservations for bookings are provided with verbal and written confirmation.

All travel information to be provided promptly. Airline reservations and reconfirmation are provided.

Ability to understand and exceed guest’s expectations and needs.

Ability to communicate and interact with multi-cultural clientele.

Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.

Be familiar with the functions of the day and assist with the arrival of VIPs.

Responsible for maintaining guest’s profiles so that we have an accurate source of information regarding each customer’s needs and preferences.

Develop and maintain an outstanding level of product knowledge and area knowledge.

Ability to build lasting partnerships with outside service providers.

Look for ways to continuously improve personal knowledge and skills and be actively involved with Management in the creation of S&P’s and best practices.

Messages are delivered within 10 minutes of being received at the hotel.

Items requested from guestrooms are delivered within 10 minutes of the request being received.

Follow up on wake-up calls occurs within 5 minutes of the request being received.

Manage the runners, doormen, and overlook the valet team.

To report any security matters to the manager or supervisor on duty.

To follow security procedures at all times.

To be fully conversant with fire & bomb procedures.

Ensure cleanliness, availability, and good working condition of equipment and supplies.

Monitor and maintain the condition of the Front Hall/Lobby.

Support the conservation of energy and protection of the environment.

To carry out any other reasonable management request.

Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on: