Train Master

Job Description:

• Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey.
• Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction.
• Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience.
• Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey.
• Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness.
• Coordinate emergency response procedures and crew training, ensuring readiness for various situations.
• Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information.
• Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction.
• Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience.
• Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management.
• Perform shifts and emergency duties when required.

Key Skill-sets which are mandatory for this job (Soft skills):

• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Exceptional interpersonal and communication skills in English or English and Arabic.
• Knowledge of railway safety regulations and emergency response procedures.
• Proficiency in using computer systems and onboard management software.
• Ability to work in a dynamic and fast-paced environment.
• Problem-solving skills and a proactive approach to addressing onboard challenges.
• It is a safety critical role.

Job Specification:

• No restriction on height or weight.
• No visible tattoos.
• No nasal piercings; female ear piercing x1 per ear worn.
• For male candidates, tidy well-kept beards/moustache.
• Safety Critical: It is a safety critical role.
• Training period: Up to 4 months of training.
• Uniform is provided by the company.

Benefits: Shared accommodation and transportation is provided by the company.

Target Sectors:

• Passenger Rail.
• Transportation.
• Customer service sector.

Selection Process:

• Candidates to be contacted by the recruitment team and prescreened based on the above-mentioned requirements.
• Shortlisted candidates will receive a link by the recruitment team to complete psychometric tests via an online platform.
• Candidates who have passed the tests will attend face-to-face interviews.
• To proceed with the approval and mobilization process.