Call Center Supervisor

Company Description

Perfect Doctors Clinic is a leading provider of surgical and non-surgical procedures in Dubai and Abu Dhabi. We are dedicated to providing the best plastic surgeons and aesthetic surgeons to our patients. With a commitment to excellence and a focus on customer satisfaction, we offer a wide range of cosmetic surgery options. Contact us today to book a consultation with our expert surgeons.

Role Description

This is a full-time, on-site role for a Call Center Supervisor at Perfect Doctors Clinic located in Dubai, United Arab Emirates. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of the call center, managing a team of customer service representatives, ensuring customer satisfaction, and utilizing analytical skills to improve processes and performance.

Qualifications

1. Supervisory Skills and Team Management
2. Customer Satisfaction and Communication
3. Analytical Skills
4. Experience in call center or customer service industry
5. Excellent leadership and problem-solving skills
6. Ability to handle high-stress situations
7. Fluency in English (Arabic language skills are a must)
8. Degree in Business Administration or related field