Infrastructure and Service Operations Manager - Emiratization

About the Role:

We are seeking a dynamic Infrastructure and Service Operations Manager to lead our technology infrastructure, service operations, and cloud security initiatives. As a proactive leader, you will oversee complex IT functions, ensuring seamless operations and security across all systems. Your expertise in cloud technologies, IT service operations, and security management will enable you to deliver reliable, high-quality IT services that align with business needs.

Key Responsibilities:

- Manage, optimize, and secure cloud infrastructure (Azure and other environments)

- Manage IT Helpdesk operations (IT Tickets and IT Assets)

- Establish wireless workspace (meeting rooms and offices)

- Lead IT service operations, ensuring high availability, performance, and SLA adherence

- Develop and maintain security policies, focusing on Zero Trust principles

- Establish disaster recovery plans and cloud governance practices

- Manage device compliance using Intune and maintain secure endpoints

- Oversee Office 365 services and leverage collaboration tools effectively

- Collaborate with vendors, negotiate contracts, and manage relationships

- Drive infrastructure projects aligned with business needs

- Manage IT infrastructure team and day-to-day operations

- Recruit, train, and lead high-performing IT staff

- Oversee IT infrastructure budget and ensure cost-effectiveness

- Monitor systems performance and generate reports

- Evaluate technology risks and ensure compliance

- Act as the primary escalation point for business issues

- Stay current with technology advances and industry best practices

Qualifications:

- 7+ years of experience in IT infrastructure, cloud management, and service operations

- Deep expertise in Azure architecture, design, and implementation

- Strong knowledge of Microsoft 365, cloud security, and Zero Trust models

- Experience with hybrid environments and data protection services

- Hands-on experience with Intune for device management and compliance

- Familiarity with ITIL processes and data compliance tools like Microsoft Purview

- Excellent communication skills with both technical and non-technical stakeholders

- Proven track record of building productive relationships at all levels

- Relevant certifications (Azure, ITIL, CISSP) preferred

- Effective people management, project management, and problem-solving skills