Manufacturing Line Quality Engineer

3 months contract with Camden Council

Job Summary:

To provide front-line customer support in a busy service primarily triaging new applications to ensure that applicants are aware of the support and assistance available.

Duties will include being the first point of contact for applicants who have self-referred using our online form, conducting a brief initial evaluation of their housing needs, and providing relevant housing options and advice. If required, direct clients to services that may assist further.

Working alongside existing staff, managers, external, and partnership agencies, the role will require the candidate to possess a good level of customer experience, resilience, as well as being highly organized and an excellent communicator.

Knowledge of the Homeless Reduction Act 2017, a sound understanding of the current housing climate, and the ability to interpret and apply a Council Allocation Scheme are necessary.

Sample of Key Duties/Accountabilities:

1. Provide tailored advice on housing options, training & employment, wellbeing & welfare benefits/money management to customers threatened with homelessness or living in private rent accommodation or other settled non-social housing.
2. Respond effectively to prevent homelessness through advice, negotiation, mediation, or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers.
3. Maintain and develop extensive and specialist knowledge of housing options, homelessness law and practice, and related fields including housing benefit and welfare rights.
4. Deliver advice from drop-in services, attend advice and options surgeries and outreach sessions as required, and visit people at home who are threatened with homelessness as necessary.
5. Ensure effective referral of all customers to partner service providers, including the Homelessness Assessment and Support Teams when homelessness cannot be prevented, and the household wishes to pursue an application under Part VII, Homelessness Act 1996 (as amended). Make recommendations regarding the award of additional preference points under the allocations scheme.
6. Assist households with a Part VI self-assessment application and help those customers who need support to bid for permanent Council or Housing Association properties, referring them where appropriate to the Transitional Registration Team or the Permanent Allocations Team.

Essential Experience Required:

1. Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.
2. Good understanding of the issues affecting homeless households or those threatened with homelessness and the range of policy initiatives to address these.
3. Good knowledge of housing options, opportunities, training & employment, wellbeing, welfare benefits, and debt.
4. Good working knowledge of immigration and related social welfare legislation and benefit regulations.

Additional Information:

This position is subject to a DBS check.

The closing date for this position is Thursday 30/03/2023 @ 11:00AM