Operations Coordinator

Proven experience in a supervisory role within the cleaning or facilities management industry.

Experience in managing and training staff.

• Strong problem-solving and troubleshooting abilities.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities

Responsibilities -

• Manage and supervise cleaning staff, including scheduling, training, and performance evaluation.
• Ensure team members adhere to company policies and procedures.
• Foster a positive and productive work environment.
• Develop and implement cleaning schedules and work plans to meet client requirements.
• Oversee the daily operations of cleaning services, ensuring tasks are completed efficiently and effectively.
• Monitor and manage inventory of cleaning supplies and equipment, ensuring they are used appropriately and maintained in good condition.
• Conduct regular inspections of facilities to ensure cleaning standards are met.
• Address and resolve any issues or complaints from clients promptly and professionally.
• Implement and monitor quality control processes to maintain high standards of cleanliness.
• Ensure compliance with health and safety regulations and company policies.
• Provide training to staff on proper cleaning techniques and safety protocols.
• Investigate and report any accidents or incidents, implementing corrective actions as needed.
• Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Communicate effectively with clients regarding service updates, schedules, and any issues.
• Conduct regular meetings with clients to review service quality and address any concerns.
• Maintain accurate records of staff schedules, inventory, and client interactions.
• Prepare and submit reports on operational performance, including productivity, quality, and customer satisfaction.
• Assist in budgeting and financial management for cleaning operations.

5. QUALIFICATIONS, EXPERIENCE AND SKILLS

Essential Qualification: High school diploma or equivalent; a degree in management or a related field is preferred.