Site IT Support SIS Analyst - Eaton

Elevon Core

Dubai

AED 50,000 - 200,000

Job description

Eaton has been a key player in the Middle East for 40 years. This July we announced the construction of a new sustainable campus in Dubai which will bring together our commercial manufacturing and support functions providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The primary function of this position is to provide end-user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote).

What you'll do:

Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan as well as walkthrough of plan with stakeholders if required.
Participate in application infrastructure security operational excellence initiatives and support activities as needed.
Assist with support of site-based IT systems.
Participate in troubleshooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed.
Identify opportunities for improvement.
Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required.
Adhere to company policies and procedures always including but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

Qualifications:

Bachelor's degree preferably in IT related disciplines
Fluent in English; Arabic language will be an asset
Minimum 2 years IT experience required

Skills:

MS Windows Operating Systems
MS Office Suites
Hardware: PCs, laptops, mobile devices, PC peripherals
Working knowledge of other IT infrastructure: network, servers, storage
Understanding of Cybersecurity principles
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL), Asset Management, Incident Management, Request Fulfillment, Problem Management, and Change Management

What we offer you:

Being part of a company that has been in business for more than 100 years, is well-known in the industry, and has a major impact on the energy industry
Work in a company that is committed to Inclusion & Diversity and Sustainability
Annual mentoring program, Eaton University, a reward and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
Strong agile and diverse team locally and globally
Strong processes and state-of-the-art systems and tools
Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Balance your work and life with a hybrid work-time model

Living and Working in Dubai
Dubai is a vibrant cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.

Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.

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